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IT Service Management Professional (ITIL @ 4)

Study Method Online
Institution Lumify Learn
Recognition ITIL
Start Date Enrol anytime
Lumify Learn
  • Upfront payments available as well as payment plans starting from as little as $50 per week with no credit check
  • Enrol in Lumify Learn course today to land a paid or unpaid internship leading to a full-time job. Read below or enquire today to learn more!
  • Through the Lumify Edge Job Placement Program, we’ll assist you in securing a paid or unpaid IT internship opportunity. This could lead to a full-time IT job in just three months of completing any Lumify Learn course. Don’t miss out on this incredible opportunity to gain real-world experience and enhance your resume! An additional fee applies, but the investment in your future is priceless. Take the first step toward your dream career—join Lumify Learn today!

Course overview

Digital transformation has altered the IT landscape significantly in the past years. IT service management (ITSM) helps all organisations, regardless of the industry or business sector, provide IT services using the most efficient and economical methods.

With this in mind, Lumify Learn designed the IT Service Management Professional course to provide you with an end-to-end operating model for the creation, delivery and operation of tech-enabled products and services.

As part of the course curriculum, we will introduce you to the IT Infrastructure Library® (ITIL®) and prepare you to take the ITIL® 4 Foundation Certificate exam, eBook and exam voucher included.

ITIL® 4 is the most widely adopted approach for IT service management (ITSM) in the world. This certification will enhance your employment prospects and make your skills more competitive, demonstrating a clear understanding of how to create and deliver services for the modern digital world.

Whether you have worked in IT or are brand new in this space, this course provides comprehensive, practical, and proven guidance for establishing a service management system.

Job outcomes

  • ICT project manager
  • ICT support officer
  • IT support technician

Want to see more job outcomes and how your future could change?

Recognitions

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 3 months

Delivery

  • 100% online learning

Course features

  • Flexible Study: start together, finish whenever: start your study at the same time, then move through the course at your own pace
  • Recognition of on-the-job skills: achieve recognition for the on-the-job skills and experience you have developed to date
  • Develop and master skills: develop and master the skills you need to progress your career in IT
  • Industry Partner Program: on course completion, we’ll connect you with potential employers via our Industry Partner Program

Testimonials

  • John at Lumify Learn has been amazing! So engaging, knowledgeable and has made my decision to further my career an enjoyable experience.
    Bec
  • I highly recommend Lumify Learn! If you get the chance to talk with John, you're in for a truly inspiring experience!
    Tim Valiotis

Why study this course?

The ITIL® 4 Foundation course is a foundation-level learning path to help you kick off your career in IT, equipping you to work in a variety of roles across a range of industries. This is a skill with increasing demand from employers – with the rapid changes in the IT industry, organizations need a robust framework for IT service management to ensure high customer and employee satisfaction.

The course includes a valued and widely recognised certification to ensure you have the skills and the best chance of securing employment in this field.

This course will take 3 months to complete (with no prerequisites), and help you develop in-demand skills, positioning you for a rewarding career in technology project management.

In our tailor-made program, you will have access to our dedicated mentors – experts in the industry who will guide you through your course content and connect you with the latest resources, tools and communities.

ITIL® 4 Foundation

The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

  • Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).
  • Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
  • The guiding principles of ITIL® 4.
  • The four dimensions of Service Management.
  • Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.

Lumify Edge

Lumify Edge is designed to provide you with the tools you need to launch a fulfilling and well-paid IT career.

By enrolling in the course, you will be eligible to take part in Lumify Edge where we connect you with those recruiting for positions in the market along with Internship opportunities.

Lumify Learn's Job Placement Program

Enrol in Lumify Learn course today and we’ll assist you in securing to land a paid or unpaid internship leading to a full-time job. Read below or enquire today to learn more!

Through the Lumify Edge Job Placement Program, we’ll assist you in securing a paid or unpaid IT internship opportunity. This could lead to a full-time IT job in just three months of completing any Lumify Learn course. Don’t miss out on this incredible opportunity to gain real-world experience and enhance your resume! An additional fee applies, but the investment in your future is priceless. Take the first step toward your dream career—join Lumify Learn today!

Payment options

Lumify Learn offers payment plans to support students through their financial obligations of studying. Two payment options are available: Full Fee and Payment Plan.

  • Pay upfront and receive a 10% discount
  • Fortnightly/Monthly interest fee payment plans are available

Find out more about the payment options for this course

About Lumify Learn

At Lumify Learn you get to study your way; from anywhere, at any time. Its industry-recognised qualifications aim for you to hit the ground running as soon as you graduate. Stretch your problem-solving skills with a forward-thinking course from Lumify Learn. These courses are taught by experts in their respective fields; they will share their skills and experiences from working in the IT industry and apply this to the concepts in your course. Together with your trainers, its Student Support Team will make sure you are supported each step of the way: guiding you through your subjects to lead you towards finishing what you started. You will also have access to a supportive online community of peers to fuel discussion over coursework and assessment pieces. You may be working remotely, but you’ll never feel alone.

Lumify Learn is a Registered Training Organisation (RTO #45994).

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