Retail courses qualify you to work in a variety of retail settings. Whilst not always being compulsory for working in a retail environment, having retail training will hold you in good stead when applying for retail jobs or seeking a promotion.
Retail courses are available online or in-class and provide learning outcomes that will put you on the path to success in the retail industry.
The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisatio...
Enjoy interacting with customers and have good management and organisational skills? This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on...
This course is designed to build the skills and knowledge needed to embed high quality customer service into everyday business practice. The course is suitable for managers and team leaders who oversee the delivery of products and services to customers...
When you complete a Retail qualification, you can enhance your opportunities for employment in the following roles:
Certificate:
If you’re after a qualification that will increase your opportunities for employment or promotion in the retail sector, a Certificate IV in Customer Engagement or a Certificate IV in Business Sales are good places to start. These courses will teach you how to make the most out of every opportunity you have with a customer so that you can achieve the best possible results.
Complete your retail course entirely online and you’ll never have to worry about deadlines. You can study at the time and location that suits you, so you don’t have to make any compromises on your existing lifestyle. It is the perfect solution for time-poor individuals that need education to start or grow their career.
According to the Australian Governments’ Job Outlook site:
Important skills:
The top 6 most important skills for this profession are active listening, coordination, critical thinking, monitoring, service orientation and speaking.
Tasks that you may perform as a Retail Manager:
Some of the most common tasks you’ll perform in this role include providing customer service, supervising and coordinating the activities of retail sales workers, keeping sales records, hiring, training and evaluating sales people and preparing work schedules.
