How To Become a Medical Receptionist: Everything You Need to Know
A medical receptionist is a vital part of any healthcare team. Doctors, nurses and other medical administration staff members rely on medical receptionists to ensure the smooth operation of any medical practice.
One of the most significant growth industries in the foreseeable future for Australia is the healthcare industry; therefore, medical receptionists will be in high demand.
This article will guide you through and the ins and outs of a medical receptionist as well as outline the salary, qualifications and required training needed in this line of work.
If you are intrigued into becoming a medical receptionist, you may be able to work with on the job training; however, many short courses are ready to help you learn about medical terminology and the industry as a whole.
Such courses include:
These qualifications will look desirable on your job application as well as previous work experience in office administration as an administrative assistant. In Australia, there are also some government-funded medical receptionist courses in particular states that can ensure you have the proper skills needed to become a full-time/part-time medical receptionist through VET student loans.
A Bachelors Degree usually takes 3-4 years, and a certificate in health coaching or business administration can take approximately or less than one year, according to myskills.gov.au. There are many available short courses offer qualifications, done on a purely online basis.
There are two types of skillsets required by medical receptionists: soft skills, as well as professional and industry-related skills. Both are required to be utilised as a medical receptionist and are discussed in further detail below.
Front desk receptionists mainly need to possess telephone and computer skills to communicate with patients; therefore, some technical knowledge is required in the following fields:
Medical receptionists should also be confident using office items such as a printer, photocopier and the phone systems used in the medical office.
Medical receptionists need to possess reliable customer service and administrative skills to keep things flowing efficiently around the doctor’s office. To be successful in their role, a medical receptionist is expected to possess several personal attributes and soft skills such as:
Medical receptionists need to be able to identify what a patient needs and how to help them. This is relevant for both phone calls and face-to-face patients within the medical practice.
Given the receptionist is usually the first point of contact for a medical office, they must maintain a sense of professionalism when dealing with patients. Excellent customer service skills can ensure the smooth operation of a medical facility is achieved and that patients feel comfortable with the support that they receive.
Medical Receptionist Salary
There are a few conflicting figures around the typical medical receptionist salary.
According to the Victorian skills gateway, a medical receptionist has an average annual take-home pay of approximately $38,479. However, income tends to increase with the amount of time spent within a particular field.
On the contrary, taken from SEEK, the average salary in AUS for a medical receptionist is between $45,000 and $55,000 per year. Some factors that can have an impact on salary are:
Another affect on salary could be the size of workload, or jobs needed to be done, which can vary between clinics. Hours may vary for part-time/full-time/shift employees with some practices opening at different times of the day.
Industry Future Outlook
There is no doubt that soon, there will be a significant increase in demand for medical receptionists. Also, the job growth within the industry is fast compared to other sectors, which means medical receptionists can easily find opportunities, particularly if they are experienced. With more opportunities opening up in the job market, a career as a medical receptionist can be flexible with many choosing to work part-time or as shift workers.
Given a more robust demand for medical receptionists, it has become even more accessible for job seekers to develop the skills needed to become qualified via the numerous online courses offered or courses offered through government funding.
A job as a medical receptionist can be a high pressure yet highly rewarding career path. Obtaining a business degree or completing online business courses can help a medical receptionist advance to high-level administrative positions, such as a medical practice manager, office manager or healthcare executive.
Others may prefer to direct their career towards patient care and pursue other branches of clinical healthcare, such as a medical assistant or nurse.
Whatever the choice may be, working as a medical receptionist will give you the opportunities to move into various other roles once you have gained enough experience.
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