ITIL Courses

Browse ITIL Results

Refine Results
Qualification
Provider
Study method
Courses found:

What’s ITIL?

ITIL (Information Technology Infrastructure Library) offers a collection of best practices for IT service management (ITSM), enabling organisations to provide high quality IT services. This framework provides a structured approach for managing IT services, ensuring they align seamlessly with business objectives.

What’s the ITIL certification?

The ITIL certification is an internationally acknowledged qualification that showcases your proficiency in IT service management. It highlights your ability to implement ITIL principles to enhance service delivery, lower costs, and boost customer satisfaction. Offered at various tiers such as Foundation, Practitioner, Intermediate, Expert, and Master, the certification caters to different levels of expertise.

What are the four functions of ITIL?

ITIL outlines four essential functions for effective IT service management:

  1. Service desk: Serves as the primary contact point between users, and IT personnel, managing incidents, and service requests.
  2. Technical management: Delivers technical expertise and support for IT infrastructure and services.
  3. IT operations management: Manages daily IT operations to ensure consistent and reliable service delivery.
  4. Application management: Oversees the entire application lifecycle, from development through maintenance and support.

Is ITIL training worth it?

Pursuing ITIL training can significantly enhance your career prospects. Here are just a few of the reasons why investing time in ITIL training is the right move:

  1. Global recognition: ITIL certifications are esteemed by employers around the globe.
  2. Career growth: Certified individuals often secure higher salaries and superior job positions.
  3. Skill enhancement: Acquire essential skills that enhance IT service delivery and operational efficiency.
  4. Competitive edge: Differentiate yourself in the job market with a certification that underscores your expertise in IT service management.