Open Colleges
Certificate III in Retail
- This is a fee-for-service course, government funding is not available. Payment plans are available
- Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. We are not CRICOS registered and cannot accept Subclass 500 visa holders
- Guaranteed work placement included
Hear from Open Colleges on what its like to study
Course Information
Get ready to deliver excellent customer service with our nationally recognised SIR30216 Certificate III in Retail. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver quality customer service. Transform yourself into a qualified and confident Customer service specialist today.
The retail industry is stable. Over the next five years the number of jobs is expected to reach 536, 000 by 2025.
- Self-paced – maximum of 12 months
- Recommended hours per week: 16h
During the course, you will learn how to:
- Build customer relationships and loyalty
- Engage the customer
- Sell to the retail customer
- Assist with customer difficulties
- Organise and maintain the store environment
- Work with diverse people
- Work effectively in a team
- Work effectively in a service environment
- Advise on products and services
- Purchase goods and services
- Identify and respond to security risks
- Contribute to workplace health and safety
- Maintain personal health and wellbeing
This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.
You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.
If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note – limitations do apply.
Payment Option
Career Pathway
- Cashier
- Customer Service Representative
- Retail Assistant
- Retail Supervisor
- Sales Assistant
- Sales Team Leader (Retail)
- Team Leader
Professional Recognition
This is a nationally approved vocational course that is recognised throughout Australia
Eligibility
We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.
Work Placement
This course contains a minimum of 120 hours of work placement
What are the benefits?
- By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice
- You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate
- Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence
How do I find a work placement?
- Spend your time studying and let Open Colleges organise your work placement for you. In partnership with leading provider SkilTrak, we have introduced Guaranteed Work Placement to provide you with real-world experience in your dream career that’s close to home. Enquire now to learn more.
Host organisation
Work placement hours can be done part time or as a block, depending on the host organisation’s requirements and availability.
You will not achieve the following units of competency until you have completed your work placement hours:
- SIRXWHS002 Contribute to workplace health and safety
- SIRXIND002 Organise and maintain the store environment
- CHCDIV001 Work with diverse people
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCEG001 Engage the customer
- SIRXSLS001 Sell to the retail customer
You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores.
Immunisations
Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.
It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.
Supervisor requirements
The workplace supervisor will need to have:
- At least 2 years’ experience in the retail industry, and
- 1 year in a supervisory or team leader role
Curriculum
Your learning materials are access through our online platform OpenSpace. These learning materials include:
- Learning content
- Media
- Additional resources
- Learning activities
- Self-checks
- Multiple choice Quiz
- Projects
- Role plays
- Video
- Work Placement
- Written assignments
Open Colleges