Foundation Education
Certificate III in Business (Customer Engagement)
- This is NOT a FREE TAFE course, government funding is NOT available. Payment plan options are available.
- Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. This provider is not CRICOS registered and cannot accept Subclass 500 visa holders.
Hear from Foundation Education on what its like to study
Course Information
Launch your business admin career with a nationally recognised qualification
The BSB30120 Certificate III in Business (Customer Engagement) equips you with the knowledge and skills to succeed in any role where putting the customer first is essential. This customer engagement and the business course could lead you to a rewarding career as a customer service representative, call centre operator, information services officer, or administration officer.
- Up to 12 months
- Submit 1 unit of competency every 2.5 weeks to graduate in 12 months
- Deliver exceptional service to customers.
- Evaluate and improve customer service for yourself and your team.
- Develop positive business relationships.
- Handle customer complaints.
- Support your organisation in marketing and promoting its offerings.
- Already working in a business setting? Step up into a customer-focused role where your day-to-day work will brighten people’s days and help them solve their problems
- Looking to kick-start your career? With a nationally recognised qualification, you can confidently apply for customer engagement roles
- Want a career change? Pivot into an industry with strong stability and constant demand for employees
Subjects
Payment Option
Career Pathway
- Administration officer
- Call centre operator
- Telemarketer
- Customer service representative
- Information services officer
Course Features
Flexible Online Study
Our online courses allow you to study whenever and wherever suits you
Dedicated Student Support
Our friendly and experienced Support Officers, Assessors and Technical Advisors will be there for you from enrolment to graduation
Industry-relevant Courses
Course material is developed in consultation with business experts to equip you with the job-ready skills and up-to-date knowledge to achieve your career goals
Professional Recognition
This is a nationally approved vocational course that is recognised throughout Australia
Eligibility
- There are no entry requirements for this qualification
Curriculum
The table below mentions assessments that may be available throughout this qualification:
Knowledge questions
Students are presented with short-answer questions relative to what they have learnt within the unit
Project
Students are presented with a project relative to what they have learnt within the unit, leading to an in-depth exploration of a topic or field
Case study
Students are given a scenario and asked to respond as the circumstances change. The assessor looks at how the student effectively manages a range of situations and applies their knowledge to each one
Quiz
Quizzes may include multiple-choice, matching, and true/ false questions. They are designed to test the students’ knowledge of a particular topic or subject
Assignment
Students are presented with an assignment relative to what they have learnt within the unit. The tasks are designed to simulate real-life situations and scenarios within the industry
Foundation Education
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