Course overview
Why study this course?
Learn about ITIL® 4 which is built on the established core of best practices in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days or five evenings!
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embraces an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL training is designed to help participants gain an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL 4 guidance.
In addition, the course offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. The course will inspire participants to serve as a change champions by sharing and using what they have learned, and continue to learn, about ITIL 4 to lead and mentor others.
This course includes a digital copy of the ITIL 4 Foundation Official Guidance handbook and is supported by additional learning tools such as post-course reading materials, quick reference cards, and practical material for reference back in the workplace.
Who's It For?
The ITIL 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take the first steps in service management.
Job outcomes
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Architects
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- IT Consultants
- IT Developers
- Service Providers
- System Integrators
- Managers who interact between the business and IT
What you'll learn
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL practices and how they contribute to value chain activities
Study method
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
- BlendedBlended delivery - both online course content and partial face to face requirements
- OnlineOnline delivery - online course content with the exception of assessments and work placement
Duration study load
- 3 days or 5 evenings
Course features
Train anywhere
From our state-of-the-art classrooms to telepresence to your offices, your instructor-led training caters to your needs.
Track record
30 years driving innovative, award-winning learning solutions.
More courses, more often
When you train with DDLS, you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real-world experience and the latest vendor-approved in-depth course content.
Partner-preferred supplier
Chosen and awarded by the world’s leading vendors as a preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Professional recognition
ITIL at DDLS
DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams but also implement ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.
Assessment
Exam
This course pricing includes a voucher for the ITIL 4 Foundation Exam, which is an online proctored exam through PeopleCert.
It is a 60-minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided in the course and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Subjects
About DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the largest portfolio of strategic partners and courses in Australia. We partner with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices. We have convenient locations in almost every capital in Australia as well as the Philippines, flexible delivery modalities, industry-accredited trainers, and state-of-the-art course material and labs to produce the highest quality learning outcomes for our clients.
DDLS promotes a balanced approach to training with a focus on the key areas of Technology, Process and People. We provide extensive training options tailored to your organisation’s needs – from vendor-certified courses to customised training, including bespoke in-house developed courses.
