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Certificate III in Business (Customer Engagement) BSB30120

Study Method
Online
Institution
MCI Institute
Recognition
Nationally Recognised Training
Start Date
Enrol anytime
  • There is government funding available in NSW only

Course overview

The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you a great introduction to the business world and arm you with the tools to provide service that keep your customers coming back. Customer engagement is all about goal setting to achieve positive customer experience. Understanding customer needs and providing qualified advice builds customer loyalty and a brand reputation. You will learn how to use industry essential skills like planning for success, producing
documents, working as part of a team, delivering quality service, and managing feedback and complaints, to make it easier for customers to connect with your brand.

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Job outcomes

  • Executive Assistant
  • Office Assistant
  • Receptionist
  • Customer Service
  • Representative
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What you'll learn

  • Support personal wellbeing in the workplace
  • Participate in sustainable work practices
  • Participate in sustainable work practices
  • Deliver and monitor a service to customers
  • Maintain business to business relationships

Recognition

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This is a nationally approved vocational course that is recognised throughout Australia

Study method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • Up to 12 months

Course features

  • Customised study schedule to suit work and life commitments
  • Simulated business scenarios to get you practising on the skills
  • Easy-to-use online campus portal with around-the-clock access to industry-leading education
  • Dedicated support from an experienced mentor and wellbeing advisor
  • Mobile study from anywhere with an internet connection

Recognition of prior learning

  • Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning). If you think you have sufficient evidence to show that you have the skills, knowledge and experience to prove competency in one or more units of competency, please contact us

Subjects

Core Units
BSBPEF201
Support personal wellbeing in the workplace
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBWHS311
Assist with maintaining workplace safety
BSBXCM301
Engage in workplace communication
BSBCRT311
Apply critical thinking skills in a team environment
Elective Units
BSBPEF301
Organise personal work priorities
BSBWRT311
Write simple documents
BSBTEC302
Design and produce spreadsheets
BSBOPS304
Deliver and monitor a service to customers
BSBXDB301
Respond to service needs of customers and clients with disability
SIRXCEG005
Maintain business to business relationships
BSBOPS305
Process customer complaints
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Payment options

  • You can pay upfront or as you go on a weekly or monthly payment plan. Course fee discounts are applicable if you pay upfront
Find out more about the payment options for this course
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About MCI Institute

Open up the possibilities of your career! Earn nationally recognised qualifications valued by companies across Australia, gain practical skills based on what employers value and need in the workplace and access recognised credit towards a university degree.

MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals. Our experienced team provides you with a full circle of support for the duration of your study and will be there to celebrate when you reach graduation.

Management Consultancy International Pty Ltd is a Registered Training Organization (RTO 91088)